: Option 5, flag someone else down to get the fork or water refill. Or in this
: case, go to the game that works, aka Reach. If they didn't fix it, it
: would just be bad customer relations, and this isn't just about me
: personally as they've clearly received complaints from a multitude of
: people about many, many things. They may have finally brought the glass of
: water, but I already got it from another waiter by this point, and other
: customers aren't having a great time, either (and they clearly have other
: people serving them).

: Would I berate the waiter? No way. You're absolutely right. Mistakes happen,
: no one's perfect, I'm not perfect, 343's not perfect. Now if I've already
: filled out the restaurant surveys for months, written reviews, complained
: to management (not that I have a direct line to 343), and many other
: people have had the same experiences with or without the same waiter I
: had, and those experiences keep happening, am I or they supposed to be
: thankful once the establishment finally corrects one of the problems? Well
: they figured out how to get the water to us faster, but all the food still
: comes out cold every time! Thanks! It's a start! I'm sure they'll figure
: out how to make food warm next week! No, sorry. It's expected that they
: fix this stuff, and if it goes to a manager, they'll probably knock it off
: your bill to show good will and genuine apology, at which point thanks is
: given. The restaurant probably doesn't have very great ratings or reviews
: in general, either.

So you would want... what, a refund? free XBL time? free DLC? plus an apology? Am I way off because you tortured that metaphor beyond what's allowed by the Geneva Convention?

: In somewhat of a response to Grim, yeah, you thank your employees for doing
: the work whether they went above and beyond or not. If they're constantly
: making mistakes, costing you money (as it's clearly costing 343 to fix all
: of these mistakes), not showing up on time, but are at least there in some
: capacity most of the time and completing most of the work, are they worthy
: of thanks then? And as a consumer, if you're getting poor service or
: products from a company that would rather play cleanup after the fact
: instead of thoroughly testing their products prior to selling, should you
: be thankful once things start getting fixed? No. Give me my money back. I
: can't get any back in this case. Hell, you can't even get a refund for
: buying Sim City and that thing actually was a busted nightmare! All you
: can really do when dealing with video game corporations is deal with it or
: make it known that you're not satisfied and won't put up with this kind of
: service, and then take your business elsewhere.

Didn't you already do that?

: I'm thinking we're gonna have to agree to disagree, Wu. When something is
: given to you, it's standard to say thank you, and I do say thank you and I
: am polite even when mistakes happen. This isn't a standard situation. 343
: is not an individual who made an individual mistake or two on only one or
: two occasions. I can't adjust a tip here. I paid up front, I should have
: buyer bewared, that's my mistake, and I'm not satisfied with the service
: and all of the issues that continue to persist, and the only options there
: are at this point are to make my voice heard and not to play anymore.

This is why I called you a dipwad. How do you still not get this? The issue is not that you didn't say "thank you" or that you're not grateful or that you don't appreciate what they're doing (that's a secondary concern), the issue is that in response to a post about expressing thanks fairly you said none of them deserve any thanks, and in response to a post about how your previous post came across, you said it was intentional, and even though you said "You're right, that was a grade-one asshole thing to say," you didn't say that you didn't mean it or that you take it back. In summary,